FAQs

Shipping

Due to international shipping delays due to Covid-19, we're only shipping within the United States at this time. 

Processing Times 

In-stock items are generally shipped within two business days. This includes monogrammed items. Items that require proofs generally ship within two business days of proof approval by you. You will receive a tracking number when your package is on the way.

Made-to-order or custom work generally takes two to three weeks to complete. You will receive a tentative ship date within a couple days of placing your order. RUSH ORDERS are sometimes available. If you have a tight deadline, please ask. A 15% fee will be added to all rush orders.

Custom and personalized orders

I love making the perfect book for you! Please look for the "Design Your Own" listings under Custom Albums. You will be able choose your own cover design, album size, personalization, etc. Don't hesitate to contact me if you have questions.

Full custom design work where I assist in design and finding additional cover materials is available for an additional fee. Please note that I often spend more time designing and corresponding than actually making the album.

Custom orders are produced on a first-ordered, first-made basis. If you need a rush order, please ask me first as rush orders are not always possible. The fee for a rush order is 15% of the product total. This is in addition to any express mail fee. 

Proofs for Personalized Scrapbook Albums

You will receive a name card proof within two business days when you order a personalized scrapbook album. Your album cannot be started until the proof has been approved. An extended delay in approving the proof may result in delayed production.

Please note: 3 proofs are included with your purchase (meaning you may make changes two times after your initial proof). Each proof beyond 3 will incur an additional $5 charge. No proofs will be done until an order is placed.

No Proofs for Monogramming

No proofs are sent for monograms and names on leather items. Please verify the spelling before submitting your order as personalized items are not refundable.

Gift wrapping and packaging

Every book is wrapped in kraft paper with either a sheer organza bow (large books) or baker's twine (small books). Please let me know if the item is a gift being sent directly to the recipient. I am happy to include your personal message.

Note: As I run out, I am replacing non-recyclable and non-biodegradable packaging with eco-friendly options.

Care instructions

Albums

Your album is very sturdy, but some simple care is required to maintain it in original condition.

  • Please avoid contact with liquids, including water, and excessive sunlight.
  • You may clean or dust off book cloth by gently using blue painters' tape. Do not use tape to clean paper or leather!
  • Satin ribbon is ironed prior to shipping, but may need a touch-up upon arrival. Use the synthetic setting and iron slowly.
  • Smudges can be removed from pages with a gummy art eraser.
Adding Photographs

There are many safe possibilities including photo tabs, photo tape and photo corners. Look for terms like "acid-free," "archival" or "photo safe." 

Leather Care

I recommend using a good leather conditioner on your leather book every so often -- maybe once a year -- to prevent drying and cracking while still allowing the natural character to come through.

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